Privacy and Cookie Policy

Who we are

3G Solutions, House No. 533, Priyadarshini Nagar, Raipur, Chhattisgarh, India. Contact: info@3gsolutions.info, +91 88719 12340.

What we collect

• Contact form: your name, email, company and message.
• Chat assistant: the messages you type, and the name, email, company and requirement if you choose to share them. Your IP address is stored only as a one-way code, so it cannot be read back.
• Technical data: our web server records your IP address and browser type to block spam and keep the site secure.
• Analytics: if you accept cookies, Google Analytics records which pages you visit, roughly where you are and what device you use.

How we use it

We use your enquiry and chat details only to reply to you and to discuss the software or service you asked about. Chat messages are sent to an AI service provider to produce the assistant's replies. We use analytics only to understand which pages help visitors. We do not sell your data, and we do not add you to marketing lists without your agreement.

Cookies and browser storage

• Google Analytics cookies (_ga, _ga_*): set only after you click Accept. Google keeps them for up to 2 years.
• Your cookie choice (analytics-consent, stored in your browser): remembers whether you accepted or declined.
• Theme (theme, stored in your browser): remembers light or dark mode.

If you decline, no analytics cookies are set and the site works the same. You can change your choice at any time; a new choice applies from the next page you open.

Change cookie choice

Where it is stored and for how long

Enquiries and chats are stored in our own business system on servers run by our hosting provider, which may be outside India. Chat conversations are deleted 12 months after the last message. Enquiries are kept as business records for as long as we need them to serve you or as the law requires. Google Analytics data is kept by Google under its own retention settings.

Other services

WhatsApp links open WhatsApp, run by Meta, and Google Analytics is run by Google. Their own privacy policies apply when you use them.

Your rights

You can ask us to show, correct or delete the personal data we hold about you, or withdraw your consent, by writing to info@3gsolutions.info. We reply within 30 days. For any complaint about how we handle your data, contact us at the same address.

Changes

If we change this policy, we will update it on this page and change the date above.